Job Description
Job Type: Full Time, Part time, Hourly
Wage: $15/hr.
Location: Canon City, CO.
Job Description:
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a vital role in ensuring smooth overnight operations, maintaining guest satisfaction, and accurately reconciling financial transactions. This position offers an excellent opportunity for individuals with a background in hospitality management and guest services to contribute to a high-quality guest experience in a dynamic hotel or resort environment. The ideal candidate will possess strong communication skills, proficiency in hotel management systems, and a passion for providing exceptional customer service during overnight hours.
Responsibilities
- Conduct nightly audits of hotel accounts, ensuring accuracy and completeness of financial data
- Reconcile daily revenue, expenses, and other financial transactions using multi-line phone systems and hotel management software
- Prepare and distribute reports for management review
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, providing excellent guest relations
- Assist with front desk operations including check-ins, check-outs, and reservations during overnight hours
- Maintain security protocols by monitoring the premises and ensuring guest safety throughout the night shift
- Perform administrative tasks such as phone etiquette, data entry, and updating guest records
- Collaborate with housekeeping and maintenance teams to address any overnight issues or special requests
- Uphold hospitality standards by delivering exceptional guest services in a multilingual or bilingual capacity if applicable
Qualifications
- Previous experience in hotel management, front desk operations, or night audit roles preferred
- Strong knowledge of hospitality management systems and guest services procedures
- Excellent customer service skills with the ability to handle diverse guest needs effectively
- Bilingual or multilingual abilities are a plus to enhance guest communication
- Familiarity with multi-line phone systems and phone etiquette essential
- Ability to work independently during overnight shifts while maintaining high attention to detail
- Strong organizational skills with the ability to manage multiple tasks efficiently
- Hospitality or hotel experience is highly desirable but not mandatory for highly motivated candidates committed to learning the role
This position is integral to delivering seamless hospitality experiences during the night shift while ensuring operational accuracy. We value professionalism, attention to detail, and a genuine passion for guest relations.
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.
