Job: Reservation Specialist

Job Description

Job Type: Seasonal Full time, Part time, Hourly

Wage: $18-$21/hr. 

Location: Buena Vista, CO.

Job Description

We are seeking a motivated Reservation Specialist to join our dynamic team of Adventure Coordinators at a fast-paced, seasonal whitewater rafting company operating from May through September.

In this role, you will be a key part of our guest experience and reservation operations, handling customer service, booking management, retail support, and guest communications. The ideal candidate is friendly, detail-oriented, and comfortable working in a high-energy, tourism-focused environment.

Key Responsibilities:

• Manage incoming reservations via phone, email, and in-person inquiries
• Provide exceptional customer service and guest support throughout the booking process
• Assist with retail operations and point-of-sale transactions
• Maintain accurate reservation records using basic computer systems
• Communicate trip details, availability, and scheduling information clearly and professionally
• Support the overall guest experience as part of a collaborative Adventure Coordinator team

Qualifications:

• Strong communication and customer service skills
• Basic computer literacy and phone system proficiency
• Ability to multitask in a busy, seasonal tourism environment
• Positive attitude and willingness to be trained
• Previous experience in reservations, hospitality, retail, or tourism is a plus but not required

Position Details:

• Seasonal summer employment (May–September)
• Work in a fun, energetic, and professional outdoor adventure setting
• Local housing required
• Employee campground housing may be available

Benefits:

• Employee discount

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.