Job: Solutions Engineer

Job Description

Job Type: Full time, Salaried

Wage: $54,000-$67,000/yr.

Location: Remote

Job Description

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.  

Position Summary:

The Solutions Engineer is a vital part of the partner journey. They focus on pre-sales product demonstrations and post-sales onboarding/implementation with partners. By ensuring partners are fully knowledgeable and comfortable with products, the Engineer  helps reduce overall partner churn. They speak with partners regularly for an estimated five (5) hours a day via phone calls. Although it may be higher, the Engineer has complete technical knowledge on two (2) to four (4) products. They are the technical expert in supporting partner needs through an unpredictable configuration process. 

Essential Responsibilities (includes, but is not limited to):

• Conduct product demonstrations that articulate the technical and organizational value of a solution.
• Drive initial configuration and architecture guidance for unique customer environments.
• Assist partners with Proof-of-Concept deployments and respond to RFI/RFRs.
• Work closely with a Sales organization to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set.
• Produce product specific guides, videos, and technical material to be shared internally and externally.
• Present in-person and remote training sessions for Sales teams and the partner community.
• The capability to translate technical concepts in layman’s terms is critical.
• Occasionally accompany the Field Marketing team as a technical resource, present on products, and answer any technical questions that arise in formal presentations and events.
• Act as the eyes and ears for vendor products by collecting feedback from partners to provide features and improvement suggestions.
• Quickly learn to support and sell new products as up-and-coming vendors are added to Pax8’s portfolio.
• Serve as internal escalation point for assist Support team with critical tickets.
• Technical expertise in 6-8 products.

Ideal Skills, Experience, and Competencies:

• Ability to clearly communicate technical information
• Ability to autonomously manage ambiguous situations
• Strong interest in learning new and challenging platforms
• Technical skills combined with significant social prowess
• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem
• Ability to identity and learn new technology and skills without explicit guidance.
• Capable of owning difficult situations all the way through to completion
• Expertise in one or more Pax8 supported SaaS products
• Willingness to develop technical skills outside of normal working hours
• Desire to validate skillset through industry wide certifications

Required Education & Certifications:

• At least two (2) years of relevant work experience
• MTA Cloud Fundamentals, Microsoft MS100, MS101, CompTIA A+, Security+, Network+ certifications preferred

Compensation:

Compensation:

• Qualified candidates can expect a base from $54,000.00 to $67,000.00

Expected close date:6/27/25

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “Visit” below for more detail on this specific job.