Job: Support Staff

We’re looking for Support Staff team members who are passionate about patient care and thrive in a fast-paced, collaborative healthcare environment.

Key Responsibilities:

Patient Interaction & Front Desk Support

• Greet patients warmly and professionally, whether in person or over the phone.
• Complete patient check-in and monitor waiting area, offering assistance with basic needs and questions.
• Check patients out promptly to ensure accurate tracking of appointments.
• Confirm daily appointments and assist with scheduling follow-ups.
• Direct patients to Patient Representatives for financial assistance.
• Schedule appointments with Financial Eligibility staff as needed.
• Educate patients on the medical home model of care, provider designation, and care team structure.
• Provide support staff coverage at other clinics within the same service line as needed (medical, dental, or behavioral health).

Administrative & Operational Support

• Verify and print provider schedules throughout the day.
• Respond to internal requests from clinics, departments, and partner organizations.
• Complete inbox, email, and EHR task responses in a timely manner.
• Clear out uncollected patient medications and documents weekly.
• Verify insurance coverage and co-pays, and audit daily encounters.
• Actively participate in monthly clinic meetings.

Payment Collection & Reconciliation

• Collect payments and make bank deposits according to cashier protocols.
• Reconcile daily cash collections and maintain organized cash drawers.
• Reference and utilize the fee schedule appropriately.
• Process cash, check, and credit card payments for insurance co-pays, sliding fee, and private pay patients.

Qualification & Requirements:

• High school diploma or GED required.
• BLS certification/training will be provided upon employment.
• Strong organizational and time management skills.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Excellent communication skills in both personal and phone interactions.
• Ability to work in a team-based environment and provide cross-clinic support.

Why Join Valley-Wide?

Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.

We offer a comprehensive benefits package, including:

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Generous Paid Leave:
  • Vacation: 10 days accrued per year
  • Sick Leave: 12 days accrued per year
  • Holidays: 8 days per year + 2 Floating Holidays

For more information and to apply, visit our website: Valley-Wide Careers

Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights