Job: Utility Billing Supervisor

Job Description

Job Type: Full time, Salaried

Wage: $55,000-$58,000/yr.

Location: Trinidad, CO.

Job Description:

Responsible for the operation of the Utility Billing Department to ensure that the utility operation is conducted efficiently and that billing and collection procedures are maintained on a timely basis. 

CULTURAL VALUES AND COMPETENCIES

The mission of every employee at the City of Trinidad is to deliver exceptional value and quality of life to all our citizens.  Each employee is measured by the ability to adhere to the city’s core value of Pride which is delivered through Purpose, Respect, Integrity, Dependability and Excellence.  As a City we embrace and celebrate diversity and equity for all citizens and recognize that it is a privilege to serve the citizens of Trinidad, Colorado.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The City of Trinidad retains the right to modify or change the essential duties and additional functions of the job at any time without notice. Examples of duties are not intended to be all-inclusive or restrictive.  Responsibilities as outlined in the City Charter:

Note:  Regular and predictable attendance in the performance of this job is an essential function.

• Supervises, trains, evaluates, disciplines, directs and fills in when needed for responsible positions tasked with billing customers, collecting payments, resolving problems, and reading meters for utility accounts.
• Receives customer service complaints, determines facts and resolves issues ensuring that the City ordinances are properly administered.
• Files sales tax for utility billing.
• Prepares consumption and revenue reports for Electric, Water, and Gas Department Directors.
• Verifies and oversees utility bill processing.
• Prepares bills for mailing.
• Calculates minimum demand charges yearly and ensures those rates are on rate tables.
• Changes rate tables or billing procedures as required by ordinance changes.
• Communicates closely with other City Departments to maximize the effectiveness and efficiency of interdepartmental operations.
• Prepares reports and printouts as necessary
• Backs up bank deposit verification.
• Approves payment arrangements and disconnects.
• Responds to calls and complaints from the public.
• Monitors employee leave requests and submits bi-weekly payroll.
• Maintains and runs bank drafts.
• Performs other duties as assigned by the Finance Director or City Manager

NECESSARY KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Policies, requirements, and procedures for the City's utility operations.
• Proper public and telephone etiquette concerning complaints and the receipt of money.
• Modern office procedures and account posting procedures.
• Principles and practices of accounting related to revenue collection and utility billing.

Skilled in:

• Handle stress effectively without it interfering with performance.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.

Ability to:

• Analyze situations quickly and make independent decisions based on sound reasoning, good judgment, established procedures, and proper interpretation of City ordinances.
• To listen to, read, understand and communicate the English language so that others are able to understand. This must be done both orally and in writing, at the level appropriate for the position held.
• Work in a fast-paced environment, while being able to maintain a professional and courteous attitude.
• Establish and maintain highly effective working relationships with other employees and the public.

SUPERVISION

Exercised:  Provides supervision of the Utility Billing Department to include Cashiers, Utility Account Manager, Utility Billing and Meter Reader.

Received:  Works under the general supervision of the Finance Director.

JOB QUALIFICATIONS

Required Education/Experience:

• High School diploma or equivalent and minimum 2 years billing experience or training preferred.
• Minimum 1 to 2 years of experience with FlexNet System and Tyler Software required.
• Experience in office management and supervision preferred.
• Proven track record in customer service.

Other Requirements:

• Must possess a valid current state-issued driver’s license and not be under suspension, revocation or denial nor have any prior alcohol and/or drug related driving offenses within the last five years. A driving record search will be conducted on all applicants prior to employment and will be subject to observation throughout their employment.
• Successful candidates must pass a physical exam in accordance with job duties, a background investigation, and a drug screen prior to employment.
• Safety Sensitive - as required under PHMSA Drug and Alcohol Testing Requirements, all employees that respond to emergency calls are required to participate in the random testing program in place at the City.
• CPR/First Aid training required.

EMPLOYEE BENEFITS

Competitive health insurance (City pays 79% at every level) & matching retirement contribution. Employer covered life insurance. Voluntary dental, vision, legal assistance, and Aflac also available.  Work week is Mon-Friday with holidays off.

TOOLS & EQUIPMENT USED

Personal computer and mobile devices, Microsoft Office Suite and databases; phone; fax and copy machine.

WORKING CONDITIONS

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

The employee must occasionally lift and/or move up to 20 pounds.

The noise level in the work environment is usually moderate.  Duties are generally performed in an office setting with a controlled environment.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.